IT support refers to specialized services that specialized entities offer to end-users of IT products or services. In simple terms, IT support provides assistance regarding specific technical issues with a particular product or service, instead of offering technical training, modification or provision of that product, or any other support services relating to the same. Most IT support is provided through computer software vendors who develop and maintain the software used by end-users to run their daily business operations. For e.g., Microsoft provides support for Windows as well as various other operating systems. Click here to read IT Support – BomberJacket Networks
IT support is an important service industry and has been a successful industry. The IT and telecommunications sectors are among the most prevalent industries. There are many different types of IT technical support available as well as several organizations offering this service. A typical IT technician can be categorized as either an operator or an assistant. An operator has the responsibility of handling internal computer queries or problems; whereas an assistant is someone who provides IT technical support either on demand or on specific assignments.
Clients looking for IT technical support should not be confused about the technician level of IT support referred to in this article, instead, they should pay particular attention to the junior technician level which is usually provided by computer software vendors and/or internet service providers on demand for a nominal monthly fee. At this level, the IT technician is responsible for troubleshooting problems associated with computers, fax machines, network hardware and software, router and firewall, computer servers, printing machines, etc. Clients should remember that there is no difference between the Junior and Senior tech support levels when it comes to the level of responsibility. Clients should therefore take note of this and ensure that their junior technician is fully qualified to perform the tasks at each of the two levels. This will ensure a smooth transition for the client from one level to another.